Service User and Carer Involvement

Many people who use our services already offer their skills, knowledge, insights, time and experience to quality improvement (QI) work.

This might be as a member of a project team working on a small or larger scale improvement, or it could be working at Trust or Regional level on some priority areas.

The level of involvement, expectation and commitment can be discussed and agreed in advance, and adapted as required to help make the experience as valuable as possible for all concerned.

HSCQI are working to explore how we co-design our services with service users, carers and families. We are developing guidance for staff to involve service users and carers in QI training or as part of a project.

Engage - The one stop website for engagement in Health & Social Care

If you wish to know more about service user involvement please visit the Engage website.

To find out about the work of HSCQI in respect of service user and carer co-design, please get in touch with: OR

Involvement leads

Trust engagement leads may be able to help you identify service users and carers for your project.

Belfast Health & Social Care Trust

Sandra McCarry, Senior Manager for Community Development and PPI
Tel: 028 9504 6739

Northern Health & Social Care Trust

Alison Irwin, Head of Equality:

Public Health Agency

Martin Quinn, Regional PPI Lead:

South Eastern Health & Social Care Trust

Naomi Dunbar, Assistant Director Strategic and Capital Development
Tel: 02890550434
Mobile: 07912046235

Southern Health & Social Care Trust

Carolyn Agnew, Head of User Involvement and Community Development
Tel: 028 3741 2519
Mobile: 07920875649

Western Health & Social Care Trust

Fionnuala McKinney, PPI Lead:

If you want to know more or get involved in QI as a service user or carer, you can speak with the QI contact in your Trust area.