Louise O’Dalaigh, Senior Manager and Acting Lead for Quality Improvement (QI), WHSCT
Louise is currently the Senior Manager and Acting Lead for Quality Improvement (QI) at the Western Health & Social Care Trust leading and supporting the organisation to develop a quality improvement culture and developing the Trust’s QI Strategy. Louise qualified as a nurse over 25 years ago and has worked across many acute services in England and Northern Ireland as well as a short period in community care in the Republic of Ireland. Louise trained outside of her healthcare role as a Clarity Coach and has a real interest in supporting healthcare staff in achieving their full potential. Louise has a particular interest in reducing burnout among healthcare staff, pointing to the innate health and wellbeing that resides each person and the direct correlation between how being involved in QI projects and as part of a QI culture can lead to increased compassionate care as an antidote to burnout and stress in the workplace. Louise is a keen advocate for promoting joy in work given the ongoing challenges staff face across all healthcare organisations and sees how connecting staff to their purpose and passions impacts and improves high quality care.
Louise is a Scottish Patient Safety Fellow. Louise is a graduate from the first Cohort of the Flow Coaching Academy in Northern Ireland. Flow coaching blends coaching with quality improvement science to improve patients and staff outcomes focusing around pathways of care.
Louise enjoys being part of the HSCQI Network as she has been involved and led multiple service improvements over her career to date. Prior to getting involved in the QI improvement networks and Louise didn’t always have opportunities to share, scale and spread improvements and innovations therefore Louise sees how hugely beneficial it is to connect staff to other departments and colleagues both internally in her organisation, regionally and internationally to share learning, scale and spread ideas as well as build relationships for the benefit of improved safety and quality care for those that we serve in healthcare. Louise sees her role as a super connector and human catalyst for improvers.