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Building Reliable Care NHSCT

30 June 2021

The HSCQI award winners were announced in a virtual celebration event held on 24 June. In the Building Reliable Care Category teams demonstrated insight, sustainability and scalability in their QI projects, not to mention their passion for QI which was evident throughout.

HSCQI is delighted to acknowledge the hard work and dedication of Building Reliable Care category winner, the Acute Medical Model from the Northern Health and Social Care Trust.



Dr Aideen Keaney, Director of HCSQI who had the opportunity to meet with the award winning teams commented:

“The response to the HSCQI Awards has been outstanding. Applications were received from across many parts of our Health and Social Care system. The judging panel commended the high standard of entry from each of the shortlisted teams, who had described the improvement initiatives that they had led on, some even doing so during the Covid-19 pandemic. The improvement awards recognise the dedication and passion of all of the teams and demonstrate how using a quality improvement (QI) approach to these initiatives has resulted in improvements in patient care. Many of the shortlisted teams were able to evidence these improvements with data and measures.

These improvement initiatives also illustrate how staff from across our Health and Social Care system, are now applying their QI expertise to their work and that this is occurring across many parts of the system. I want to thank everyone who entered. All the finalists and all the category winners deserve our collective congratulations for the success of their improvement initiatives.”

The award winning Northern Trust project led by Dr Darshan Kumar, involved the design and development of an Acute Medical Model in an Antrim Area Hospital, as part of the Trust’s Reform and Modernisation Programme. The team’s project aim was to ensure the right patient received the right care, in the right place, at the right time. To achieve this, the team planned to increase the number of emergency medical admissions with a 0-2 day length of stay by April 2020.

Commenting on receiving the award Dr Darshan Kumar said, “I feel very happy and proud of our team for the achievement. I am reminded of Robert Frost’s poetry; ‘The woods are lovely, dark and deep But I have promises to keep and miles to go before I sleep and miles to go before I sleep.’ Our project was new and unknown like the woods, the results are lovely but the resilience and hard work by the team depicts the darkness. It is our working culture now and the ethos embedded deep. We still have to achieve a lot and be consistent which is depicted in the promises to keep. We are not complacent and as shown in the last two lines of poetry.”

The Acute Medical Model team showcased their project at the virtual ceremony. The presentation was highly informative and captured the hard work and dedication of the team.  The presentation is now available for your viewing via

We encourage you to show your support and help celebrate the excellent QI work unfolding throughout the HSCNI  by sharing the video with your organisation colleagues and on Twitter, tagging @HSCQI

Further details on the awards and other QI information can be found on the HSCQI website. Quality Improvement & Innovation – Sharing best practice across Health & Social Care in Northern Ireland (

Please follow @HSCQI on Twitter also to keep connected with QI activity across the region.