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We are 2!! – Celebrating 2 years since the launch of the NHSCT Innovation & Quality Improvement (IQI) Strategy

25 March 2019

On Friday 8 March 130 NHSCT staff gathered in Mossley Mill for our annual IQI event. The event is an opportunity to share learning, celebrate success and set the tone for the next steps in our IQI journey. Participants were greeted on arrival by our very special guest – Batman!

Batman and the IQI team

Our superhero encouraged staff to get involved with the 15 seconds to save 30 minutes campaign, by taking on a simple mission and making a difference to staff and service users. Check out the 15s to 30m website at:

The theme of the event was ‘Person Centred Quality Improvement’ and the morning was opened by Dr Tony Stevens, Chief Executive who shared the Trust’s vision of healthier communities, achieved through best possible care, creating a great place to work and sound stewartship. IQI and partnership working are key enablers to delivering this approach.

Dr Tony Stevens and Jennifer Welsh

From back left: Jonathan Holland, Dr Tony Stevens, Seamus O’Reilly, Jennifer Walsh, Shaun Maher Front row: Briege Donaghy, Gill Smith, Eileen McEneaney

Glen Houston, Gill Smith, Dr Tony Stevens, Jennifer Walsh and Billy Graham


The keynote speaker, Shaun Maher, Strategic Advisor for Person-Centred Care and Improvement, Scottish Government then challenged us all with the question “have we designed kindness out of the system?” He directed us to reflect on the circle of ‘Intelligent Kindness’ in which we are attentive to others, which enables us to be attuned to their needs (what matters), generating better outcomes and resulting in promoting and directing kindness. Shaun’s presentation reinforced the view that small changes can produce big results – something which lies at the heart of our IQI approach in the NHSCT. Person-centred practice should matter to each and every one of us as – “there can be no joy in living without joy at work”.

Sean Maher



After an opportunity to check out the poster displays and engage with our Encompass, NIMDTA, MOIC and Research & Development stands participants moved to the interactive room sessions. In these sessions everyone got to share in the IQI experiences of others, learn about how IQI supports the integration of safety, quality and governance and hear how some of the technology at our fingertips can enable quality improvement and reform. There was certainly a great buzz during the sessions and lots of new ideas whirling around!

Gill Smith, IQI Lead then closed the morning’s events – sharing some of the highlights of the IQI journey so far and setting the context for our next phase. Today also saw the launch of the new IQI Page Tiger resource – an on-line tool which shares our wealth of IQI project posters and latest news. Why not check it out at: . “People, Power, Change” has been a strong theme in the IQI journey so far and Gill challenged us all to shape our own future “No one’s future has been written yet. Your future is whatever you make it, so make it a good one!”

Participants then had the opportunity to enjoy lunch to the melodic tones of Popplestone (string duo) and take the opportunity to network with colleagues.


If you want to learn more about IQI in the NHSCT or get involved please contact us at: